Terms & Conditions
TERMS & CONDITIONS
1. SMOKING AND VAPING POLICY: Handel’s’ Muse is a non-smoking and vaping property. Smoking and vaping are strictly prohibited inside any of the properties on the premises, including the garage / stable block. They are permitted outside the properties, e.g. in the gardens, but please do so far away from the buildings, ensure doors/windows to the property are closed and dispose of any waste properly. You will be fined £50 for cleaning if we can smell smoke in the property. 2. RESERVATIONS: Initial enquiries and reservations may be made by telephone, by e-mail or via our online system. Reservations will however only be secured on receipt of your Booking Deposit of £100. Deposits can be made by Bank Transfer, PayPal using a credit card or by cheque. Bookings will not be accepted from person’s under 18 years of age. 3. CONFIRMATION: On receipt of your deposit, a Deposit Confirmation will be issued. This will confirm the dates of your reserved holiday and the total cost for the period of letting. A Good Housekeeping Deposit of £100 will need to be paid, in addition to the balance of the total cost of the holiday, 30 days prior to the date of arrival. The Good Housekeeping Deposit will be refunded to you no later than 2 weeks after your stay, provided that the property and contents are left in a satisfactory condition, keys returned and charges for any additional services settled. Any damage to the property or excess cleaning required will be charged and the money taken out of the £100. 4. CANCELLATION: Any cancellation made by the client, for whatever reason, must be made either via email or in writing direct to Oldfields Farm, Snelston, Ashbourne, Derbyshire DE6 2EN. Upon receipt of this cancellation notice, we will endeavour to re-let the cottage for the selected booking period. If Oldfields Farm does re-let the cottage for the whole period, it shall refund all monies paid. If we are only able to re-let for part of the period booked, then we shall refund an amount proportionate to the monies paid less the lost rental for the un-let period. In the event that we are not able to re-let the cottage at all, all monies paid by the client shall be forfeited or become due. Oldfields Farm strongly recommend that clients take out their own cancellation insurance. In the unlikely event that it will be necessary for us to cancel your holiday we will do our utmost to offer you alternative dates (subject to availability) or provide a full refund of monies paid. 5. YOUR RESPONSIBILITIES: You are responsible for looking after the property and are expected to take all reasonable care of it during your stay. The property and all equipment, utensils, etc., must be left clean and tidy at the end of your holiday. You are also responsible for any breakages and / or damage to the property or its contents and these must be notified to the owner immediately. These costs will be deducted from your Good Housekeeping Deposit but are not limited to that amount. Never use any chemical including stain devils on carpets and no repairs of any kind to the property or contents must be attempted by you or your party. You are also liable for any loss of equipment from the property whilst being occupied by you and are advised to check the inventory carefully on arrival and report any missing or damaged articles to the owner without delay. Arrival will be from 4pm until 9pm on the day the rental commences and the property will need to be vacated by 10am on the day of departure. If there is any reason why your arrival or departure is going to be later than these hours, please inform us and we will try to accommodate you. The keys to the property must not be given out to any third parties, and no permission is given to make a copy of any keys provided. Noise should be kept to a minimum during your stay and no excessive noise will be allowed after 11pm. 6. CHILDREN: Children are allowed in Handel’s Muse. However due to the high levels of quality furnishings in the properties we would kindly request that parents take particular care to ensure younger children do not cause any damage as any breakages or damage will need to be paid for. 7. PETS: Due to the size of the property, we feel it best suited to two dogs but please contact us to discuss bringing a third dog. An additional charge of £10 will be added to the total of the cost of the stay. This allows us to provide handmade treats for your dog and to pay for additional cleaning required. Dogs are very welcome on the sofa in the living room but we kindly ask that they don’t sleep on the bed. If we find evidence to suggest dogs have slept on the bed we will charge you £30 for all the bedding and bed linen to be professionally cleaned. We have enough room for you to bring their own beds or we can provide bedding, just let us know when you book. Dogs are free to go wherever they like within Handel’s Muse and the enclosed garden but must remain on a lead in the rest of the grounds so as not to disturb local wildlife, pet cats as well as shire horses and sheep nearby. Disposable bags and a waste bin will be provided free for you to pick up after your dog/s. All dogs must be wormed and fully vaccinated vaccinated or have suitable alternative. We are unable to accept puppies younger than 9 months of age and dogs cannot be left alone in the property unless by prior agreement. Any damage or breakages will be deducted from the £100 good housekeeping deposit. 8. CANDLES: Please do not use candles or have any naked flames within the cottage. Our insurance does not cover this so you would be liable to pay for all damage caused. 9. ELECTRIC VEHICLES: We do not have a dedicated charging point for Electric vehicles but there are charging points in Ashbourne Town, 10 minutes drive away. Connecting an EV to the cottage electricity supply is incredibly dangerous and is not covered by our insurance. If we find evidence of you doing so you will be charged a fine and may be asked to leave. 10. WiFi: If for any reason you are having issues with the WiFi, please let us know as soon as possible so that we can try to rectify the issue. We will do everything we can to help but it is possible that issues are beyond our control due to external factors and therefore cannot be held responsible. 11. DISCLAIMER: No responsibility will be accepted by the owners for any accident or loss of, or damage to personal effects, baggage, car or any other items belonging to you or any member of your party whether arising from the negligence of the owner, or not. The owners cannot accept liability for the failure of public services, such as water, electricity, or telephone. In the unlikely event of such an occurrence we will make all reasonable practical arrangements to mitigate their effects. 12. COMPLAINTS: We hope that your stay at Oldfields Farm fulfils your expectations, however, if you are not entirely satisfied with any aspect of the property or your stay please contact us immediately so that we can resolve the problem. Upon departure we would encourage all guests to leave us feedback so we can improve or build on our service.